Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website and services provided by The Expert Impact ABN [ABN pending] ("we", "us", "our"). By accessing our website or engaging our services, you agree to these Terms.

1. Services

The Expert Impact provides AI workforce implementation, consulting, and related digital services. The specific scope, deliverables, and fees for each engagement will be outlined in a separate service agreement or proposal provided before work begins.

2. Eligibility

You must be at least 18 years of age and have the legal capacity to enter into a binding agreement to use our services. If you are engaging our services on behalf of a business, you represent that you have the authority to bind that business to these Terms.

3. Use of Website

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use of this website by, any third party. You must not:

• Use the website in any way that breaches applicable Australian laws or regulations
• Attempt to gain unauthorised access to our systems or data
• Introduce viruses, malware, or other harmful material
• Scrape, data-mine, or extract content from the website without written permission
• Use the website to transmit unsolicited commercial messages in contravention of the Spam Act 2003 (Cth)

4. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of The Expert Impact or its licensors and is protected by Australian and international intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.

Ownership of deliverables created during a service engagement will be addressed in the relevant service agreement.

5. Service Agreements

Engagement of our professional services is subject to a separate service agreement that will cover:

• Scope of work and deliverables
• Fees, payment terms, and payment schedule
• Timeline and milestones
• Intellectual property ownership and licensing
• Confidentiality obligations
• Termination conditions

In the event of any conflict between these Terms and a signed service agreement, the service agreement will prevail.

6. Fees and Payment

All fees are quoted in Australian dollars (AUD) unless otherwise stated. Fees for services will be set out in the relevant service agreement or proposal. Payment terms are net 14 days from the date of invoice unless otherwise agreed in writing.

We reserve the right to suspend services if invoices remain unpaid beyond the agreed terms.

7. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). Nothing in these Terms purports to modify or exclude the conditions, warranties, and undertakings implied by the Australian Consumer Law or any other applicable legislation that cannot be excluded, restricted, or modified.

If our services fail to comply with a consumer guarantee, you are entitled to a remedy under the Australian Consumer Law. For major failures, you may be entitled to cancel your service agreement and obtain a refund for the unused portion, or to compensation for the reduction in value. For minor failures, you are entitled to have the issues rectified in a reasonable time.

8. Limitation of Liability

To the maximum extent permitted by law and subject to Section 7 above:

• Our total liability for any claim arising from or related to these Terms or our services is limited to the fees paid by you for the specific service giving rise to the claim
• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunity
• We are not liable for any loss or damage resulting from the performance or failure of any AI system or automated process once it has been deployed and accepted by you

9. Disclaimer

While we strive to provide accurate information on our website, we do not warrant that the content is free from errors or omissions. The information on this website is general in nature and is not intended as professional advice.

AI systems and automation tools involve inherent variability. We do not guarantee specific revenue outcomes, cost savings, or performance metrics unless expressly stated in a signed service agreement.

10. Indemnification

You agree to indemnify and hold harmless The Expert Impact from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms or misuse of our services.

11. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of a service engagement. This obligation survives the termination of these Terms or any service agreement.

12. Termination

We may suspend or terminate your access to our website or services at any time if you breach these Terms. Termination of professional services will be governed by the applicable service agreement.

Upon termination, any provisions that by their nature should survive (including intellectual property, limitation of liability, and confidentiality) will remain in effect.

13. Third-Party Links and Services

Our website may contain links to third-party websites or services (including Calendly, YouTube, and Skool). We are not responsible for the content, privacy practices, or terms of any third-party sites. Your use of third-party services is subject to their own terms and policies.

14. Privacy

Your use of our website and services is also governed by our Privacy Policy, which forms part of these Terms.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of Australia. Any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of Australia.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

18. Contact Us

If you have questions about these Terms, please contact us:

The Expert Impact
Email: hello@theexpertimpact.com
Website: theexpertimpact.com