Privacy Policy

The Expert Impact ABN [ABN pending] ("we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, hold, use, and disclose your personal information when you visit our website, use our services, or interact with us.

1. Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number, and business name
• Information you provide when booking a consultation via Calendly
• Details about your business needs shared during consultations
• Website usage data including pages visited, time spent, and referral source
• Device and browser information, IP address, and general location data
• Any other information you voluntarily provide through forms, email, or other communication channels

2. How We Collect Information

We collect personal information through:

• Our website contact and booking forms
• Direct communication via email, phone, or video call
• Third-party scheduling tools (Calendly)
• Analytics tools that collect anonymised usage data
• Social media platforms where you interact with us
• Our community platforms (Skool, YouTube)

3. Purpose of Collection

We collect and use your personal information to:

• Respond to enquiries and provide consultations
• Deliver AI workforce implementation and consulting services
• Send you relevant updates about our services (with your consent)
• Improve our website and user experience
• Comply with legal obligations
• Manage our business relationship with you

4. Direct Marketing and Electronic Messages

In accordance with the Spam Act 2003 (Cth), we will only send you commercial electronic messages (including email, SMS, and instant messages) where:

• You have provided your express consent to receive such messages, or
• We have your inferred consent based on an existing business relationship

Every commercial electronic message we send will:

• Clearly identify The Expert Impact as the sender
• Include accurate contact information for our business
• Contain a functional unsubscribe mechanism

We will process unsubscribe requests within five (5) business days as required by the Spam Act 2003. You can opt out of marketing communications at any time by clicking the unsubscribe link in any message, or by contacting us at hello@theexpertimpact.com.

We will never send unsolicited commercial messages to addresses harvested from the internet or other public sources.

5. Disclosure of Information

We may share your personal information with:

• Service providers who assist in delivering our services (e.g., hosting, scheduling, email, analytics)
• Professional advisors such as accountants or legal counsel
• Government authorities where required by law

We will not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Cross-Border Disclosure

In accordance with APP 8, we may disclose your personal information to overseas recipients where our service providers are located. This may include providers in the United States and other countries. Before disclosing your information overseas, we take reasonable steps to ensure the overseas recipient handles your information consistently with the APPs, or that you consent to the transfer.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

• Secure (HTTPS) website connections
• Access controls on systems containing personal information
• Regular review of data handling practices

We will destroy or de-identify personal information when it is no longer needed for any purpose for which it may be used or disclosed under the APPs.

8. Notifiable Data Breaches

In compliance with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988, if we become aware of an eligible data breach that is likely to result in serious harm, we will:

• Notify the Office of the Australian Information Commissioner (OAIC) as soon as practicable
• Notify affected individuals with details of the breach and recommended steps
• Take reasonable steps to contain and remediate the breach

9. Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience and analyse website traffic. These may include:

• Essential cookies required for website functionality
• Analytics cookies to understand how visitors use our site
• Third-party cookies from embedded services (e.g., Calendly, YouTube)

You can control cookies through your browser settings. Disabling cookies may affect your experience on our website.

10. Your Rights

Under the APPs, you have the right to:

• Request access to the personal information we hold about you (APP 12)
• Request correction of inaccurate, out-of-date, or incomplete information (APP 13)
• Opt out of receiving direct marketing communications (APP 7)
• Make a complaint about our handling of your personal information

To exercise any of these rights, contact us at hello@theexpertimpact.com.

11. Complaints

If you believe we have breached the APPs or handled your personal information inappropriately, you can lodge a complaint with us at hello@theexpertimpact.com. We will acknowledge your complaint within seven (7) days and aim to resolve it within thirty (30) days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or wish to make a request regarding your personal information, please contact us:

The Expert Impact
Email: hello@theexpertimpact.com
Website: theexpertimpact.com